Refund policy

Returns

  • Items can be returned within 7 days of delivery.
  • The item must be unused, in the original packaging, and in the same condition as received.
  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items cannot be returned:

  • Opened or used toys
  • Damaged packaging
  • Clearance or final sale items
  • Personalized products

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Share clear photos of the product and packaging
  • We will arrange replacement or refund

Refunds

  • Once your return is received and inspected, we will notify you
  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method

Return Shipping

  • Customers are responsible for return shipping unless the item is defective or incorrect
  • Original shipping charges are non-refundable

Contact

Email: nntoysglobal@gmail.com